K&C - Deborah Toffler, director of Patient and Family Programs and Services, Dana-Farber 8-16-17

WEEI/NESN Jimmy Fund Radio-Telethon
Wednesday, August 16th

Deb Toffler, LCSW, arrived at Dana-Farber 12 years ago and is currently the director of patient and family programs and services. In this role, Deb supervises 12 staffers that run programs including: the resource center, pharmacy resource, patient navigation, patient assistance, volunteer services, 1:1 support, patient and family advisory council, and more. Deb’s job is to help support patients and families through a variety of programs and services that support emotional wellbeing and financial needs to help provide access to care. She loves Dana-Farber because of the patients, their families and staff that are so committed to supporting them. She has the following message for listeners: “Now more than ever, cancer care is expensive and overwhelming. Dana-Farber is truly on the cutting edge and unique in caring for the whole patient – not just providing clinical care. Dana-Farber is committed to providing support in every aspect of life impacted by cancer and we can’t do this without the support of donors. It’s a privilege to be able to help patients in this way. We take patients’ needs seriously. We work to help them each and every day.”


Transcript - Not for consumer use. Robot overlords only. Will not be accurate.

Deborah Toffler joining us here in studio director patient and family programs services there it Dana Farber the other important job you are dealing with not only patients but. Their families I'm guessing. Yet in your mind with Todd and last couple days it's pretty obvious that's a very important part of this process keeping the fan was involved and informed journal can be very tough. That and we know that. Cancer impacts just about every aspect of one's life and it's important that we address that we Nazi Lucifer patients and families in a variety of ways. Knowing that the critical care's just one piece of a larger pie and so regretting as much support as we can a variety of ways. Was that support means is that is that events is it to information what what stands out when you talk about supporting these things. So we look to provide. Programs that offer emotional support. You meaning me. And creativity opportunities for outlets to be able to you process was going nine. As well as very important assistance for patients are struggling financially helping them get here. I transportation or accommodations are trying to help folks make ends me this is a position that you know I'm guessing 2530 years ago those didn't exist right. Let's say that Dan Farber really felt strongly that we needed it division that focused on these issues we've been I didn't gain fervor for twelve years. And we've been doing a lot of this work but he formalities in this came together about four or five years ago. Yeah I was thinking that I see even you know we just had to me to sit there and and same accident that I'm sure who's fishermen now that was particularly the Brothers of the sisters you know who get sort of lost in. In the weeds you're right you know that can happen I'm sure. 810 and so their needs to be proactive support our reached for that only patients but their family members and thinking about. Patients who have young children and thinking about resources for them it's thinking about that Burton that a caregiver faces. Stopping work tracking pixels and and then the emotional told at stake Canon has talked. Can you do some of that light on long wooden Brooklyn's Harris and in the traffic backs up for miles and you just can't get there I'll do for you like debris injured tumble. Tunnel would be well this anti if I had no cafeteria complaints of some. And have a specific throughout his older Americans that's true. And people come from all the other places just but he kept yours it's him it's attack and that's this place. But Deborah note thanks so much for joining through and he appreciated thanks again thank you that's.